RETURNS & EXCHANGES POLICY
At Bethel Provision, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
1. RETURNS
We accept returns within 7 days of delivery, depending on your preference.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging and tags
- Proof of purchase (order confirmation or receipt) is required
Non-returnable items:
- Gift cards
- Digital/downloadable products
- Final sale or clearance items
- Personalized/customized products
2. EXCHANGES
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us at:
📧 support@bethelprovision.com
3. RETURN PROCESS
To initiate a return:
- Email us at support@bethelprovision.com with:
- Order number
- Reason for return
- Photos (if damaged/defective)
- Wait for return approval and instructions
- Ship the item to the provided return address
Important: Returns sent without prior approval may not be accepted.
4. SHIPPING COSTS
- Customers are responsible for return shipping costs unless:
- Item is defective
- Wrong item was shipped
Shipping costs are non-refundable.
5. REFUNDS
Once your return is received and inspected:
- You will be notified of approval/rejection
- Approved refunds are processed within [5–15 business days]
- Refunds are issued to the original payment method
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider
- Then contact us
6. DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of:
- Product
- Packaging
We will resolve it via replacement or refund.
7. LATE OR MISSING RETURNS
Returns requested after the allowed period may not be accepted.
8. CONTACT INFORMATION
For any return or exchange inquiries:
Bethel Provision
📧 Email: support@bethelprovision.com
🌐 Website: bethelprovision.com